Privacy Policy

How information is handled when you shop with us.

Information We Receive

Information depends on your interaction with the store. It may include your name, billing and delivery addresses, email, a telephone number you provide, purchase and order details, payment-related details handled by payment providers, messages to support, and information about your device, browser, IP address, cookies, and website activity.

Why We Use It

We use relevant information to take and fulfill orders, send dispatch and tracking information, manage returns or refunds, answer support requests, communicate about purchases and account matters, maintain and improve the store, investigate fraud or security concerns, meet recordkeeping and legal duties, and send marketing communications where permitted.

Checkout and Payments

At checkout, available payment providers handle transactions through the methods offered there. A provider may process full payment-card details directly rather than passing them to us for storage.

Cookies and Browser Controls

Cookies and similar tools can support essential shopping functions, remember choices, assess site use, assist security, and improve the experience. You may limit or erase cookies through your browser, but disabling necessary cookies can prevent some store functions from working.

Disclosure to Others

To operate the store, information may be provided where reasonably necessary to parties assisting with e-commerce services, payments, fulfillment, carriers and tracking, security and fraud prevention, customer support, analytics, and marketing where applicable. We may also disclose information to respond to a valid legal process, applicable law, regulation, or government request.

Processing Across Borders

Customers, suppliers, fulfillment partners, and service providers can be located in different places. Your information may therefore be handled or stored outside your country or region, in line with applicable requirements.

Retention and Protection

We keep information for a reasonably necessary period to administer orders, support customers, prevent fraud, maintain records, address disputes, and comply with the law. Administrative and technical precautions are used to protect information, though electronic storage and transmission cannot be guaranteed completely secure.

Your Choices and Requests

Available rights depend on where you live and may include access, correction, deletion, or other choices under applicable law. Send a request to service@velqorixe.com; we may verify your identity before responding.

Children and External Websites

This general retail store is not intended to intentionally collect children’s personal information in violation of applicable law. Links to external websites, if present, are governed by those sites’ own privacy practices.

Policy Updates

We may revise this policy as store operations or applicable requirements change. The current text will be published on this page.

Business Contact

Brand: VELQORIXE
Operating company: Beijing Shenghe Youpin Network Technology Co., Ltd.
Business address: Room 1301, 13th Floor, Building 4, No. 5 Funing Street, Fangshan District, Beijing, China
Website: velqorixe.com
Email: service@velqorixe.com

VELQORIXE is operated by Beijing Shenghe Youpin Network Technology Co., Ltd..