FAQ
Answers to common shopping questions.
Who operates the store?
VELQORIXE is operated by Beijing Shenghe Youpin Network Technology Co., Ltd.. Its business address is Room 1301, 13th Floor, Building 4, No. 5 Funing Street, Fangshan District, Beijing, China.
What products do you sell?
Our nine products are grouped into Outdoor & Camping, Fitness & Training, and Travel Essentials.
When is my order processed?
Processing normally takes 2โ4 business days after payment confirmation; holidays, promotions, or a high order volume can extend it to 5 business days.
How long will standard U.S. delivery take?
For supported U.S. destinations, transit generally takes an estimated 10โ15 business days after dispatch. Shipping methods and charges are shown at checkout. An estimated transit time is not a guaranteed arrival date.
Where do parcels ship from?
Orders can leave our facilities or those of designated fulfillment partners depending on stock, product location, and destination. The origin may not be our registered business address.
Will tracking be sent?
Available tracking is normally provided after dispatch. Carrier scans may take time to appear. For an unusually delayed or apparently missing parcel, email service@velqorixe.com with your order number.
What if tracking says delivered but I have no parcel?
Check your mailbox, reception, delivery area, household members, neighbors, and any carrier notice first. If it remains missing, contact us with the order number and tracking details.
Can I return an item?
Eligible items may be returned within 30 calendar days after confirmed delivery. Contact us before sending an item back and wait for approved return instructions. Preference-based return shipping is generally the customerโs responsibility; product or fulfillment errors are handled without additional resulting costs to the customer.
How and when is a refund made?
Following receipt and inspection of an approved return, an eligible refund is issued to the original payment method. Our processing generally takes 5โ10 business days, and the payment provider may need more time to post it.
Can I cancel?
Request cancellation promptly, ideally before fulfillment starts. We will make reasonable efforts, but cannot guarantee cancellation after fulfillment or dispatch begins. No fee applies when an order is successfully canceled before fulfillment.
What if the item is damaged or incorrect?
Email service@velqorixe.com with your order number and relevant photos or video. We will review the case and arrange a reasonable replacement, refund, or return solution.
How do I contact you?
Email service@velqorixe.com, or call 13366250100. Support hours are MondayโFriday, 9:00 AMโ5:00 PM Eastern Time (ET).